← Back to Sessions
2:45 PM - 3:15 PM EDT
Monday, June 8, 2020

Transforming Claims during the Covid Crisis and beyond! How The Hanover Insurance is leveraging electronic payments. A session on better payment processing!

One‐click Amazon checkouts, frictionless ApplePay payments, and easy peer‐to‐peer Venmo and Zelle payment transfers are no longer “new”—they are the new normal. Whether it be policyholders paying their claims to the carrier, or the carriers paying their claimants, everyone expects better, faster payment options and a simple, intuitive customer experience. A truly flexible, future‐ready digital payments system requires an understanding of customer behavior, payment channels, and modern engagement methods. The good news is there are many payment methods available in the marketplace. This session will cover some, including the opportunity for a cash back program to carriers for disbursements.

Krista Tropea
Bill Clausen
Tom Reuter

Monday, June 8th - Tuesday, June 9th